12v 12Ah Lithium LiFePO4 Battery
DOO-12V1201
Free shipping in the continental 48 states in US
Brief Terms
Affected by Covid-19, there will be some delay on the delivery.
All products are shipped from our warehouse in California. Most of our products are processed and shipped within 2 business days.
Upon purchasing a product from Kewei, you can expect to receive:
- A notification for order confirmation. This will include order ID and details about the order and payment.
- A notification with tracking number when the order has been picked up by our preferred carrier.
- A notification when the order has been delivered.
All of our deliveries require a signature in order to be delivered for purposes of order confirmation and security.
We currently only serve the contiguous USA and all shipments within the contiguous USA are free and included in the purchase of our products.
For purchases in Canada, an additional fee is added at checkout to cover additional costs to ship to Canada.
For Alaska, Hawaii, and all other regions, please contact us at support@keweinewenergy.com for special arrangements before you purchase.
Based on the different of product size, the shipping cost is different, the lowest should be at $15-20/pcs while the highest one should be at $40-50/pcs.
Need a fast delivery?
Currently we do not support expedited deliveries. Our products ship quickly and are expected to arrive at your doorstep within a few days.
Thank you for shopping at https://www.keweinewenergy.com.
30 Days: 100% refund (same as Amazon policy applies).
If you are not entirely satisfied with your purchase, we’re here to help.
Returns
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Refunds
Once we receive your item, we still inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable, if you receive a refund. the cost of return shipping will be deducted from your refund.
Contact us
If you have any questions on how to return your item to us, contact us support@keweinewenergy.com.
Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@keweinewenergy.com. Please note that returns will need to be sent to the following address: [Return Center, 22032 Santaquin DR, Diamond Bar, CA 91765]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@keweinewenergy.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
We do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
If the return is caused by the customer, customer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason. Shipping cost will deduct from refund.
Based on the different of product size, the shipping cost is different, the lowest should be at $15-20/pcs while the highest one should be at $40-50/pcs
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@keweinewenergy.com.
Warranty Policy
Hinged on the product used under normal conditions, a 5-years warranty is offered from the date of purchase. If you have any questions regarding batteries, please contact us support@keweinewenergy.com.
What is not Covered?
This limited warranty is not valid against defects resulting from, but not limited to:
- Misuse and/or abuse, neglect, or accident.
- Exceeding the unit’s design limits.
- Under/over-charging.
- Using to crank engines.
- Using with an over-sized inverter.
- Exceeding maximum charge current.
- Exceeding maximum discharge current.
- Insufficient air gaps around battery.
- Loose terminal connections.
- Under-sized cabling.
- Mismatched cable sizes or lengths.
- Incorrect wire termination.
- Incorrect wire connections.
- Reverse polarity connections.
- Improper series or parallel connections.
- Failure to properly maintain the product.
- Environmental damage due to inappropriate storage or operating conditions, exposure to extreme hot or cold temperatures, fire or water damage.
- Acts of God, including lightning, floods, earthquakes, fire, and high winds.
- Motor vehicle accidents.
- Damage in handling, including damage encountered during shipment.
The limited warranty shall be considered void if the warranted product is in any way opened or altered. The warranty will be void if any fasteners or adhesive used to seal the unit are removed or altered, or if the unit’s serial number is in any way removed, altered, replaced, defaced, or rendered illegible.
How Long Does this Coverage Last?
This limited warranty lasts for a maximum period of five (5) years from the date of sale as determined by proof of purchase and subject to the following conditions.
- The product is fully charged and fully discharged a maximum of once per 24 hours.
- Depth of discharge is 80% or less.
The warranty period shall decrease if the depth of discharge and/or cycle rate are increased. Please contact KEWEI with questions regarding warranty period.
In general, the battery is considered to be end of life when its capacity has been reduced to 80% of the initial capacity.
What KEWEI Will Do?
KEWEI’s entire liability shall be, at KEWEI’s option, either: (1) refund for the item; (2) replace the item if it can’t be used in a reasonable amount of time. Any replacement item will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is greater.
