Shipping policy

Affected by Covid-19, there will be some delay on the delivery.

Curious about freight charges? Interested in learning about your order status? Below you’ll find our terms and conditions, freight policies, and accepted methods of payment that have been designed with our customers in mind. By placing an order or otherwise using our website, you agree to and accept these terms and conditions. Should you still have questions, please contact us directly at 909-852-9707 or at support@keweinewenergy.com.

Order Status

For questions regarding your order please email support@keweinewenergy.com. Our team will reply to you on time for any order status.

Payment Methods Accepted

KEWEI accepts Visa, MasterCard, American Express,Discover credit cards and other payable bank cards.

Shipping Charges

We’ve partnered with FedEx / UPS to offer free ground shipping on any order that is delivered to the continental U.S. We ask for a direct signature on orders with FedEx ground to ensure your product has safely reached your final destination.

Shipping to Alaska and Hawaii is available, and shipping quotes can be provided upon request.

International shipments are available via a US-based freight forwarder, but all additional charges are the responsibility of the customer, including duties, taxes, freight, and any potential warranty return.

Based on the different of product size, the shipping cost is different, the lowest should be at $15-20/pcs while the highest one should be at $40-50/pcs.


Freight Shipment Terms

Our shipping terms constitute an FOB agreement. Title to the goods transfers to the buyer as soon as the shipping carrier accepts the goods at our location, under FOB shipping point.

Freight orders may take an additional 2 business days to process and schedule a pickup from our warehouse. KEWEI team will use their discretion on whether to ship via ground or freight service for large orders. Orders containing 6 or more batteries will be shipped on a pallet via FedEx freight service.

Freight transit times will vary depending on location, availability of logistics warehouses, drivers, and environmental factors. Rural, residential, or isolated locations may take an extra 2 business days for delivery due to no usual daily route.

Freight deliveries must have a valid phone number. Customers must specify if they need liftgate delivery in order to remove the product from the truck. Additional rates apply for extra services beyond general freight delivery.

This is including but is not limited to:

  • residential delivery
  • fragile handling (glass items or solar panels)
  • bulk or whole truck delivery
  • inside delivery (or beyond initial drop point for residences)
  • any other additional methods that may change or alter the bill of lading beyond the usual delivery method.

 

Sales Tax Policy

STATE AND LOCAL SALES TAXES

In accordance with applicable state and local laws, we are required to charge sales tax in localities where KEWEI has operations. KEWEI does not benefit from the collection of sales tax and we remit all taxes collected directly to the appropriate taxing jurisdiction.

As a general rule, it is the laws of the state of delivery that determine whether sales tax will be due on your transaction.

Taxes charged to your credit card will be calculated based on the applicable state and local sales taxes when your order is shipped.

The terms contained herein are subject to change as the taxation of online transactions is continually evolving. KEWEI strives to comply with state and local tax laws as they exist currently and continues to monitor and update its taxation policies as those laws change.

STATES WHERE KEWEI, INC COLLECTS SALES TAXES

Orders shipped to AZ, AR, CA, CO, GA, ID, IL, IN, IA, KS, KY, MD, MA, MI, MN, NE, NV, NJ, NM, NC, ND, OH, OK, PA, RI, SD, TN, TX, US, UT, VT, VA, WA, WV, WI, or WY will have all applicable state and local sales tax added to your total order.

JURISDICTIONS WHERE KEWEI DOES NOT COLLECT SALES TAXES

KEWEI does not collect sales or use tax in all states. For states imposing sales or use taxes, your purchase may be subject to use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the Internet or by other remote means. Many states require purchasers to file a sales/use tax return at the end of the year, reporting all of the taxable purchases that were not taxed, and to pay the tax on those purchases.

You may have a tax obligation in states where KEWEI does not collect sales tax. Details of how to report these taxes may be found at the websites of your respective taxing jurisdictions.

Security

KEWEI values your privacy and will keep all information confidential. We will never sell or use your information for any other purpose than to deliver your order.

Disclaimer

Our products comply with most regulations and codes. To ensure that your equipment complies with your state or local laws, review them before purchasing. KEWEI is not responsible for return shipping or any costs incurred due to any local regulations.