Terms & Conditions

Terms & Conditions

Curious about freight charges? Interested in learning about your order status? Below you’ll find our terms and conditions, freight policies, and accepted methods of payment that have been designed with our customers in mind. By placing an order or otherwise using our website, you agree to and accept these terms and conditions. Should you still have questions, please contact us directly at 909-852-9707 or at support@keweinewenergy.com

Order Status

For questions regarding your order please email support@keweinewenergy.com. Our team will reply to you on time for any order status.

Payment Methods Accepted

Kewei accepts Visa, MasterCard, American Express,Discover credit cards and other payable bank cards.

Shipping Charges

We’ve partnered with FedEx / UPS to offer free ground shipping on any order that is delivered to the continental U.S. We ask for a direct signature on orders with FedEx ground to ensure your product has safely reached your final destination.

Shipping to Alaska and Hawaii is available, and shipping quotes can be provided upon request.

International shipments are available via a US-based freight forwarder, but all additional charges are the responsibility of the customer, including duties, taxes, freight, and any potential warranty return.

Freight Shipment Terms

Our shipping terms constitute an FOB agreement. Title to the goods transfers to the buyer as soon as the shipping carrier accepts the goods at our location, under FOB shipping point.

Freight orders may take an additional 2 business days to process and schedule a pickup from our warehouse. Kewei team will use their discretion on whether to ship via ground or freight service for large orders. Orders containing 6 or more batteries will be shipped on a pallet via FedEx freight service.

Freight transit times will vary depending on location, availability of logistics warehouses, drivers, and environmental factors. Rural, residential, or isolated locations may take an extra 2 business days for delivery due to no usual daily route.

Freight deliveries must have a valid phone number. Customers must specify if they need liftgate delivery in order to remove the product from the truck. Additional rates apply for extra services beyond general freight delivery.

This is including but is not limited to:

  • residential delivery
  • fragile handling (glass items or solar panels)
  • bulk or whole truck delivery
  • inside delivery (or beyond initial drop point for residences)
  • any other additional methods that may change or alter the bill of lading beyond the usual delivery method.

Sales Tax Policy

STATE AND LOCAL SALES TAXES

In accordance with applicable state and local laws, we are required to charge sales tax in localities where KEWEI has operations. KEWEI does not benefit from the collection of sales tax and we remit all taxes collected directly to the appropriate taxing jurisdiction.

As a general rule, it is the laws of the state of delivery that determine whether sales tax will be due on your transaction.

Taxes charged to your credit card will be calculated based on the applicable state and local sales taxes when your order is shipped.

The terms contained herein are subject to change as the taxation of online transactions is continually evolving. KEWEI strives to comply with state and local tax laws as they exist currently and continues to monitor and update its taxation policies as those laws change.

 

 

You may have a tax obligation in states where KEWEI does not collect sales tax. Details of how to report these taxes may be found at the websites of your respective taxing jurisdictions.

 

WHO MAY USE THIS WARRANTY?

KEWEI extend this limited warranty only to the consumer who originally purchased the product and only to products sold in the U.S. and Canada. It does not extend to any subsequent owner or other transferee of the product, nor does it extend to batteries outside of the U.S. and Canada.

 

WHAT DOES THIS WARRANTY COVER?

This limited warranty covers defects in materials and workmanship of LiFePO4 deep cycle batteries (the “product”) for the Warranty Period as defined below.

 

WHAT DOES THIS WARRANTY NOT COVER?

This limited warranty does not cover any damage due to: (a) transportation; (b) storage; (c) improper use; (d) failure to follow the product instructions or to perform any preventive maintenance; (e) modifications; (f) unauthorized repair; (g) normal wear and tear; or (h) external causes such as accidents, abuse, or other actions or events beyond our reasonable control. We will not pay for shipping and handling fees to return the repaired or replacement product to you whether we elect to repair or replace the defective product; you are responsible for shipping and handling.

 

WHAT IS THE PERIOD OF COVERAGE?

This limited warranty starts on the date your purchase is shipped to you, and lasts for 5 years (the “Warranty Period”). The Warranty Period is not extended if we repair or replace the product. We may change the availability of this limited warranty at our discretion, but any changes will not be retroactive.

 

WHAT ARE YOUR REMEDIES UNDER THIS WARRANTY?

With respect to any defective product during the first eight years of the Warranty Period, we will, in our sole discretion, either: (a) repair or replace such product (or the defective part) free of charge or (b) refund the purchase price of such product.

With respect to any defective product during the last two years of the Warranty Period, we will, in our sole discretion, either: (a) repair or replace such product (or the defective part) free of charge or (b) provide a new product discount of thirty percent (30%) of the price listed at the time your RMA is issued should you choose to replace the irreparable product. You will have thirty (30) days from the date we notify you that the product is irreparable to use your discount to purchase a replacement product. We will pay for shipping and handling fees to return the repaired product to you; you will pay customary shipping charges if the product is irreparable and replaced at a discount.

 

Warranty Policy

Hinged on the product used under normal conditions, a 5-years warranty is offered from the date of purchase. If you have any questions regarding batteries, please contact us support@keweinewenergy.com

 

What is not Covered?

This limited warranty is not valid against defects resulting from, but not limited to:

  • Misuse and/or abuse, neglect, or accident.
  • Exceeding the unit’s design limits.
  • Under/over-charging.
  • Using to crank engines.
  • Using with an over-sized inverter.
  • Exceeding maximum charge current of 40A.
  • Exceeding maximum discharge current of 50A.
  • Insufficient air gaps around battery.
  • Loose terminal connections.
  • Under-sized cabling.
  • Mismatched cable sizes or lengths.
  • Incorrect wire termination.
  • Incorrect wire connections.
  • Reverse polarity connections.
  • Improper series or parallel connections.
  • Failure to properly maintain the product.
  • Environmental damage due to inappropriate storage or operating conditions, exposure to extreme hot or cold temperatures, fire or water damage.
  • Acts of God, including lightning, floods, earthquakes, fire, and high winds.
  • Motor vehicle accidents.
  • Damage in handling, including damage encountered during shipment.

 

The limited warranty shall be considered void if the warranted product is in any way opened or altered. The warranty will be void if any fasteners or adhesive used to seal the unit are removed or altered, or if the unit’s serial number is in any way removed, altered, replaced, defaced, or rendered illegible.

 

How Long Does this Coverage Last?

This limited warranty lasts for a maximum period of five (5) years from the date of sale as determined by proof of purchase and subject to the following conditions.

  • The product is fully charged and fully discharged a maximum of once per 24 hours.
  • Depth of discharge is 80% or less.

The warranty period shall decrease if the depth of discharge and/or cycle rate are increased. Please contact KEWEI with questions regarding warranty period.

In general, the battery is considered to be end of life when its capacity has been reduced to 80% of the initial capacity.

 

 

What KEWEI Will Do?

KEWEI’s entire liability shall be, at KEWEI’s option, either: (1) refund for the item; (2) replace the item if it can’t be used in a reasonable amount of time. Any replacement item will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is greater.

 

Security

KEWEI values your privacy and will keep all information confidential. We will never sell or use your information for any other purpose than to deliver your order.

Disclaimer

Our products comply with most regulations and codes. To ensure that your equipment complies with your state or local laws, review them before purchasing. KEWEI is not responsible for return shipping or any costs incurred due to any local regulations.